RETURNS

Delivery

Orders are released for shipment after payment has been confirmed. Orders are ready for dispatch within 1-5 working days (depending on order volume). There is no delivery on Sundays and public holidays.

Free shipping from a purchase value of €100 within Austria and Germany.

Delivery time with DPD or FedEx:

Within Austria 2 to 3 working days

Europe-wide 3 to 8 working days

NEW: USA 4 working days

Worldwide within 15 working days

We ship to Germany and Austria with DPD. Worldwide we ship with FedEx.

Customs costs

All orders are shipped from Austria. For this reason, there are no customs duties or import taxes within the EU.

These may apply outside the EU.

For deliveries to Switzerland, for example, customs duties are usually only incurred from a value of goods of approx. 150€. However, it is important to note that import sales tax is still payable.

Customs duties are 100% payable to the customs authorities of the country of destination and must be paid by you.

ATTENTION - we ship to customs countries with FedEx. FedEx charges a commission for the customs clearance of the goods, which is to be borne by the buyer. Unfortunately, we have no influence on these costs.

Shipment tracking

When your Nineyard parcel leaves our headquarters, you will receive a confirmation email from us so that you can track exactly where your parcel is.

You can enter this tracking number on the DPD website. This allows you to view the shipping status of your order.

Please note that it may take 1-2 working days before your tracking number is finally active.

Returns


If you are not satisfied with the products you have ordered, you are welcome to return them to us within the 14-day return period.

The costs for the return shipment are to be borne by the buyer. Unpaid parcels cannot be accepted.

If you are returning your parcel to us from a customs country, please make sure that you are responsible for the customs costs. 



Returns form PDF Download

Please fill out the return slip, which is available as a download in the line above, completely and send the goods to the following address:

Fechter Merch GmbH
M.O.M. Logistics
Industriestrasse 7
Hall L - SOUTH
A - 2100 Korneuburg