General Terms and Conditions

Validity of the General Terms and Conditions (GTC)

These General Terms and Conditions apply in the version valid at the time of ordering to all contracts concluded via this webshop between Fechter Merch GmbH (hereinafter referred to as FM) on the one hand and the contractual partner (hereinafter referred to as the customer) on the other. The customer expressly declares that he agrees to these terms and conditions. Deviating agreements require the express written regulation, unilateral declarations of the customer, as well as any general terms and conditions of the customer, even if these are not expressly contradicted by FM, have no legal effect.

Name and address of the company

Fechter Merch GmbH, Industriestraße 7, 2100 Korneuburg

support@mastersofmerch.at

Conclusion of contract

Contracts on this portal can only be concluded in German or English.

The presentation of goods in the webshop by FM is without obligation to conclude a contract, but is considered an invitation to the customer to submit a purchase offer in the form of an order. The customer submits a binding offer to FM when he has gone through the online ordering process by entering the information requested there and completes the order process by clicking on the “Order” field. After the order has been sent, the customer receives an e-mail confirming receipt of the order by FM and stating its details (confirmation of receipt). This confirmation of receipt does not constitute acceptance of the offer.



A purchase contract is concluded when FM sends the ordered product to the customer. In the case of partial deliveries, the purchase contract is only concluded with regard to the partial delivery sent. In the event of non-availability of the ordered goods, technical errors or an impossible fulfillment of the purchase contract, FM reserves the right not to deliver. In this case, FM will inform the customer without undue delay and immediately refund any consideration already received; the customer has no further claim. When the order is handed over to the parcel service, the customer will receive a tracking number electronically. It may take 1-3 working days for this tracking number to become active.

Price information

The prices quoted refer to the articles published on the Internet, taking into account the respective description.

Prices are final prices, i.e. they include the legally applicable value added tax. Shipping costs are only charged for small orders. From an order value of € 100.00, FM ships the goods free of charge within Austria and to Germany. If the order is delivered in several partial deliveries, this does not increase the shipping costs.

All orders are shipped from Austria. For this reason, there are no customs duties or import taxes within the EU.
Outside the EU these may apply.

For deliveries to Switzerland, for example, customs duties are usually only incurred from a value of goods of approx. 150€. However, it is important to note that import sales tax is still payable.

Customs duties are 100% payable to the customs authorities of the country of destination and must be paid by you.

ATTENTION - we ship to customs countries with FedEx. FedEx charges a commission for the customs clearance of the goods, which is to be borne by the buyer. Unfortunately, we have no influence on these costs.



Payment

The purchase price (including taxes and duties as well as any shipping costs) is due immediately upon ordering. The credit card account will be debited upon completion of the order.



The following payment options are available to the customer:

immediate money transfer, PayPal, credit card (Visa, Mastercard)

Default

If the customer is in default with the payment of due claims, FM is entitled to charge the statutory default interest as well as the dunning and collection costs incurred by FM, insofar as reasonable and necessary for the appropriate prosecution. The assertion of higher damages caused by default remains unaffected.



Objections and offsetting

Objections to an invoice from FM must be made in writing within 14 days of receipt of the invoice enclosed with the goods. Statutory claims that can also be asserted after the deadline remain unaffected.



Retention of title

The goods remain the property of FM until full and permanent payment of the purchase price. For the duration of the retention of title, the customer is entitled to possession and contractual use of the object of purchase, but not to encumbrance or disposal (eg sale, exchange), as long as he meets the payment obligations on time.

Liability and warranty

Warranty and liability shall be determined in accordance with the statutory provisions, in particular § 922 et seq. of the Austrian Civil Code (ABGB), unless otherwise stipulated below.



Complaints concerning the scope of delivery, material defects, incorrect deliveries and/or quantity deviations must be made in writing by e-mail to support@mastersofmerch.at immediately after receipt of the goods, including photo documentation if appropriate. Visibly damaged packaging must be reported to the delivery service immediately upon receipt and FM must be informed of the complaint by e-mail to support@mastersofmerch.at.



Fechter Merch GmbH excludes any liability, including pre-contractual liability, to the extent permitted by law. The exclusion of liability does not apply to the guaranteed quality of goods.



In particular, the liability of Fechter Merch GmbH is, as far as legally permissible, limited to the foreseeable damage, the occurrence of which must typically be expected, and the amount is limited to the net final purchase price of the product causing the damage.

Complaints

Complaints must be addressed in writing, stating the order number, order date and customer details, to:



Fechter Merch GmbH, Industriestrasse 7, Hall L, 2100 Korneuburg

support@mastersofmerch.at